Can’t find the question you’re looking for?
If you don’t see your concern addressed above, please add our official customer support on WhatsApp for professional assistance.
Are the materials used in the dolls safe and eco-friendly?
We use high-quality TPE or medical-grade silicone certified by CE/ROHS standards. The materials are soft, elastic, and comply with international safety regulations.
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Do you support customizations for face or body shape?
Available options include skin tone, hairstyle, eye color, nail style, breast shape, and more. For detailed customization options, costs, and timelines, please contact official customer support.
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What should I do if the new doll has an odor?
A slight material smell is normal when first unpacked. We recommend ventilating the doll for 1-3 days to let the odor dissipate naturally.
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Is the packaging discreet? Will my privacy be protected?
We use thick, neutral packaging without any branding or product information on the exterior, with secure shockproof padding to ensure privacy and shipping safety.
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How long does it take to ship? How can I track my order?
In-stock items typically ship within 1-3 business days; custom orders take approximately 7-15 business days. Once shipped, tracking numbers will be provided via the system for your convenience.
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What if the doll arrives damaged? How should I proceed?
If you notice any damage to the packaging or product upon delivery, please take photos within 24 hours and contact official customer support. We will assist with returns, exchanges, or compensation.
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Do you accept returns or exchanges? What is the policy?
Non-quality or non-shipping related returns/exchanges (such as custom orders) are not supported. For genuine defects or order discrepancies, we will assist based on the actual situation.
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How do I clean and maintain the doll?
We recommend cleaning the surface with warm water and a mild, non-irritating detergent. After drying completely, evenly apply talcum or baby powder. Maintenance is suggested every 1-2 months.
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How should I store the doll to prevent deformation?
We recommend laying the doll flat or hanging it to avoid prolonged pressure on hard or uneven surfaces. Cover with a dust cloth to prevent dust accumulation or indentations.
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Will dark clothing stain the doll’s skin? How to handle it?
Dark clothing staining is common. We suggest pre-washing clothes separately. If staining occurs, use specialized stain removers and monitor the effect. Contact support for severe cases.
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Is the doll’s makeup waterproof? Will it fade?
The doll’s makeup uses waterproof coatings allowing gentle cleaning, but avoid vigorous rubbing to prevent makeup loss.
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Are all products quality inspected before shipment?
Yes, all products undergo manual quality inspections including joints, facial features, and appearance before shipping.
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Is there a warranty on the products?
We offer warranty on structural parts such as skeletons and joints within specific time frames. Details are available on the product page and via customer service.
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Is this product legal? Is it allowed to be sold and used?
This product is a legal adult intimate item, strictly for customers aged 18 and above. Please ensure your local laws permit ownership and use before purchase.
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Can the doll stand upright?
We do not recommend prolonged standing. For temporary standing during photography, ensure the doll’s feet fully contact the floor and use shoes to distribute pressure. For extended standing, use a dedicated stand to prevent damage to feet and structure.
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Material & Texture Overview
QianYou Dolls are crafted with premium silicone that is eco-friendly, non-toxic, and low odor. The silicone’s hardness closely mimics human skin, offering excellent elasticity and tear resistance for a realistic look and feel.
Metal Skeleton Range of Motion
▲ QianYou Doll metal skeleton range of motion for more natural poses
Daily Cleaning & Care Recommendations
- Surface oils or dust are normal; gently wipe with a soft towel.
- Perform a full body cleaning monthly using warm water and a soft sponge or towel.
- For stubborn stains, use soap water, laundry detergent, or body wash. Avoid alcohol, bleach, or other harsh chemicals.
- After washing, lightly dust with talcum or baby powder to reduce stickiness and maintain dryness.
Joint Angles & Safe Poses
To prolong the doll’s lifespan and avoid silicone tears or skeleton damage from excessive bending, please observe the recommended range of motion:
- Neck: Nodding and shaking within ±45°.
- Arms: Raise forward about 60°, slight backward tilt; horizontally to chest height.
- Forearms & Wrists: Elbows bend up to 90° one direction; wrists move up/down about 45°, rotate within 60°.
- Waist: Bend forward/backward within 40°, side bending within 30°, twisting during bending within 20° each.
- Legs: Thigh abduction ≤ 50°, forward lift about 100°, backward lift ≤ 15°; knees bend ≤ 100°.
- Ankles: Approximately 45° movement; avoid forced bending.
Avoid prolonged intense bending or tight poses to prevent permanent skin folds or internal damage.
Makeup Maintenance & Application Tips
The doll’s factory-applied makeup is professionally painted and waterproof. When cleaning, avoid scrubbing the face, eyebrows, eyelashes, or lips to prevent fading.
For personalized makeup, you can use standard cosmetics like lipstick or blush, but avoid oil-based products. Use gentle makeup removers for cleaning.
Ordering Process
Welcome to the official QianYou Dolls website. We offer a convenient ordering process and reliable after-sales support to ensure a worry-free shopping experience.
Payment Methods
- We accept major payment methods including WhatsApp Pay, PayPal, and Credit Cards
- All payments are secured with encrypted channels to protect your transaction
Shipping & Delivery
Default shipping is via SF Express, covering most regions nationwide. Orders are usually dispatched within 48 hours; remote areas may experience slight delays.
After-Sales Service
- Please inspect your package upon delivery. If damaged, refuse receipt and contact official customer support immediately.
- As products are custom-made, returns or exchanges are not accepted once production begins. See Terms of Service Section 7.1 for details.
Contact Us
If you have any questions, please add our customer service on WhatsApp for one-on-one assistance: